Frequently asked questions
What is a Momo ?
Momo is a useful collectible: a character-shaped case designed to carry small everyday essentials.
It can hold a lighter, but also items like small USB keys, fragrance samples, or emergency pills, turning a simple object into a functional, playful accessory.
Made to be carried, used, and collected, each Momo blends utility, personality, and the surprise of blind-box culture
What color will I receive?
The color of your MOMO figurine is a surprise! When you place your order, the color is randomly assigned to preserve the element of surprise. Therefore, we cannot guarantee that you will receive the color you want.
Can I choose the color?
No, the color is random and is part of the MOMO collection concept. Every order is a discovery! If you order a pack of 6, you will receive an assortment of random colors.
What is the delivery time?
We ship your order within 2 business days of it being placed but the delivery time varies based on your location, most of the time it will take about 7 open days to reach your house. You will receive a confirmation email as soon as your package is on its way.
Can I return or exchange my figurine?
Returns are accepted within 14 days of receipt only if the product is damaged.
We do not offer returns or exchanges due to color differences and the concept of the product being a blind box itself.
In case of damage, you can choose between a refund or an exchange.
